Privacy Policy
Version 2026-11-14 · Last updated November 14, 2026
Phantom Team Stores is run by Phantom Merchandise LLC ("Phantom", "we"). This page explains what we collect when coaches open a store and when families shop, why we collect it, and who helps us run the service.
1. What we collect
- Coaches and program staff: your name, email, phone number (if you give it), school or program name, state, role, and the logos and designs you upload. We also keep a record of when you agreed to our terms and gave logo permission, and where your program's earnings should be sent.
- Families who order: name, email, shipping address, what you ordered, and any name or number you add to an item. Card details go straight to our payment processor; we never see or store the full card number.
- Store email lists: the email address you give when you join a store's list or claim a first-order code.
- Text messages: if you tick the text box on the signup form, your mobile number and that you agreed to receive texts about your store.
- Basic usage data: pages visited and actions like adding to cart, so we can keep the service working and see what's useful.
2. How we use it
- To build and run your store, make and ship orders, collect sales tax, handle refunds and customer service, and pay out program earnings.
- To send emails and texts about your store, orders and deals. You can unsubscribe from marketing emails or texts at any time.
- To check new stores before designs go on sale, including whether the person signing up is connected to the program and whether the logos look like they belong to someone else.
- To measure whether our ads bring in coaches who sign up.
3. Who helps us run the service
We share only what each one needs to do its job:
- Stripe processes payments, calculates sales tax and handles payouts to programs.
- Printful prints and ships orders, so it receives order details and shipping addresses.
- Supabase and Netlify host our website and database.
- Anthropic provides AI that reviews new store signups and helps prepare logos for printing.
- GoHighLevel sends our emails and texts to coaches.
- Meta (the Meta Pixel) measures our ads. It runs only on the signup page at phantomteamstores.com/start, not on team stores where families shop.
We don't sell your personal information.
4. Cookies and the Meta Pixel
We use browser storage to remember your cart, your store settings and whether you've closed a pop-up. On the signup page only, the Meta Pixel sets cookies so Meta can tell us when someone who saw our ad opens a store. You can limit ad tracking in your browser settings or in your Meta ad preferences.
5. Students and children
Families often order gear for students. Orders should be placed by an adult, or by a teen with a parent's or guardian's OK. Our service isn't meant for children under 13, and we don't knowingly collect personal information from them. If you think a child has given us information, email us and we'll delete it.
6. How long we keep it
We keep store and order records as long as we need them to run the service, handle returns and meet tax and accounting requirements.
7. Your choices
To ask what we have about you, or to correct or delete it, email daniel@phantommerchandise.com. We may need to keep some records, like completed orders, for tax and accounting.
8. Changes
If we make significant changes to this policy, we'll update the date at the top and let coaches know by email.
Contact
Phantom Merchandise LLC · daniel@phantommerchandise.com